Limited warranty & return policy.

Last updated July 31, 2019

This Limited Warranty and Returns Policy (“Limited Warranty”) applies to the Eko Core and Eko Duo (the “Product”) and is given by Eko Devices, Inc. (“Eko”), to the individual or entity (the “Owner”) who purchased the Product from Eko or an Eko authorized dealer in the case of warranty. This Limited Warranty applies only within the United States, European Union and within countries of the European Free Trade Association where the products are available for sale to customers located in such countries, and is not transferable.

NOTE: THIS POLICY ONLY APPLIES TO INDIVIDUALS WHO PURCHASED THE PRODUCT DIRECTLY FROM EKO. THIS POLICY DOES NOT APPLY TO INDIVIDUALS WHO PURCHASED AN EKO DUO AND/OR EKO CORE FROM AN AUTHORIZED DEALER. If you purchased your Eko device from an authorized dealer, please contact the dealer for information regarding their return policy.

Returns policy

30-Day Money Back Guarantee: If you are unsatisfied with the Product(s) you purchased, you may return the Product within 30 days of receiving it. To be eligible to receive a refund of your purchase price, you must request a Return Merchandise Authorization (RMA) number from Eko during the 30-day period following the date you received the Product from Eko., and proof of purchase may be requested. You may request an RMA number by submitting a request to Eko Customer Support. 

Refunds are not guaranteed, and Eko reserves the right to deny a refund for any reason, including without limitation the following:

  • If the Product is damaged in any way
  • If you return the Product more than 30 days after receiving it

Limited warranty

Eko Devices, Inc.(“Eko”) expressly warrants that the Eko Core or Eko Duo (the “Product”) will materially conform to its published specifications and be reasonably free from defects in materials and workmanship for a period of ONE (1) YEAR commencing on the date of delivery of the Product to you (the “Warranty Period”). This Limited Warranty only applies to products which are purchased directly from Eko and used, stored, and handled in the manner recommended by Eko.  

NOTE: THIS WARRANTY ONLY APPLIES TO INDIVIDUALS WHO PURCHASED THE PRODUCT DIRECTLY FROM EKO AND PROOF OF PURCHASE MAY BE REQUESTED. THIS POLICY DOES NOT APPLY TO INDIVIDUALS WHO PURCHASED AN EKO DUO AND/OR EKO CORE FROM AN AUTHORIZED DEALER. If you purchased your Eko device from an authorized dealer, please contact the dealer for information regarding their return policy. 

REMEDIES

Eko will, at its option, repair or replace Product without charge if the Product fails or does not perform as warranted solely due to a manufacturing defect within the warranty period, subject to the exclusions set forth in this Limited Warranty.  Repair or replacement during this one (1) year warranty shall include reasonable labor charges necessary to repair or replace the defective product.  During the entire one (1) year warranty, Eko’s obligation as to repair or replacement shall further be limited to repair or replacement with the models of the Product that are available at the time of the repair or replacement, and shall be limited to the repair or replacement of only the specific Product that fails due to a manufacturing defect. Any repaired or replaced product shall also remain subject to the original one (1) year warranty from the date of the original receipt of your Product, and any repair or replacement shall not extend the original warranty period in any manner or start a new warranty period.

Eko reserves the right to replace any discontinued Product with a new product of comparable value and function.

HOW TO OBTAIN WARRANTY SERVICE

To obtain warranty service please contact support@ekohealth.com. In your email, please include your name and address, a description of the Product, and the nature of the defect. 

If Eko determines that a Product is covered by this Limited Warranty, Eko shall bear the costs associated with returning a Product for warranty service, but shall not be responsible for items damaged or lost in transit. If Eko determines that any Product is not covered by this Limited Warranty, you must pay in full for any advance replacement Product and/or all parts, shipping, and labor charges for the repair or return of such Product.

A replacement Product provided under this Limited Warranty will only be dispatched to addresses within the United States, European Union and addresses within countries of the European Free Trade Association where the Product is available for sale to customers in such countries.

DISCLAIMER OF WARRANTIES

EKO DEVICE’S PRODUCTS MUST BE STORED, HANDLED, INSTALLED, USED AND MAINTAINED IN ACCORDANCE WITH APPLICABLE TERMS OF USE AND INSTRUCTIONS PROVIDED BY EKO, AND THIS LIMITED WARRANTY IS CONDITIONED UPON COMPLIANCE WITH ALL SUCH INSTRUCTIONS.  Copies of Eko’s use guide is available from Eko at the address listed below.  You may also obtain these materials at https://support.ekohealth.com.

Eko does not warrant that the operation of the Product will be uninterrupted or error-free. Additionally, this Limited Warranty does not cover defects caused by:

  • Accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; 
  • Scratches, dents and cosmetic damage, unless caused by Eko; 
  • Equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered or made illegible; 
  • Ordinary wear and tear;
  • External causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; 
  • Cellular signal reception or transmission, or viruses or other software problems introduced into the Product.

THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF EKO‘S RESPONSIBILITIES AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTS. THE WARRANTIES SET FORTH HEREIN ARE THE ONLY WARRANTIES MADE BY EKO IN CONNECTION WITH THESE PRODUCTS. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY

EKO MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY THIRD-PARTY SOFTWARE OR EQUIPMENT USED IN CONJUNCTION WITH THE PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCH SOFTWARE OR EQUIPMENT WITH THE PRODUCT, WHETHER SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT IS INCLUDED WITH THE PRODUCT DISTRIBUTED BY EKO DEVICES OR OTHERWISE. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT RESTS SOLELY WITH THE USER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT.

LIMITATION OF REMEDIES

IN NO EVENT SHALL EKO BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU.

Other Important Notices

The rights provided to you under this Limited Warranty are provided in addition to all rights and remedies conveyed to you by consumer protection laws and do not affect your legal (statutory) rights under your applicable national law.

This Limited Warranty is offered subject to Eko’s Terms and Conditions, which may change from time to time. You can find the latest version on our website at: https://www.ekohealth.com/terms-of-service. In the case of any inconsistencies between the Terms and Conditions and this Limited Warranty, this Limited Warranty will prevail.

This Limited Warranty does not apply to any mobile device or the cellular and/or other network or system on which the Product operates. Therefore, Eko will not accept any responsibility under this Limited Warranty for the operation, availability, coverage, services or range of the cellular or other network or system.

Always completely follow safety, use, operation, and maintenance instructions for the Product or any other Eko product as specified in the User Manual.

Resellers, agents, or employees of Eko are not authorized to make any modification, extension, or addition to this Limited Warranty.