Warranty & Returns

Updated September 6, 2022

How to Start a Return

To start a return for a purchase made through Ekohealth.com, please visit returns.ekohealth.com to generate your RMA number and prepaid shipping label. 

Your order number is an 8-digit number starting with “E” located in your confirmation emails. Please contact support@ekohealth.com if you have questions about starting a return.

75-Day Return Policy

Put Eko’s digital technology to the test in your practice for 75 days, risk-free. Return your qualifying device hassle-free if you’re not satisfied.

Qualifying devices purchased directly from Ekohealth.com through December 31, 2022 may be returned within 75 days of the date of receipt.

Qualifying devices include:

  • Eko CORE Digital Attachment
  • Eko DUO ECG + Digital Stethoscope
  • 3M™ Littmann® CORE Digital Stethoscope

Standard Return Policy

All other products purchased directly from Ekohealth.com may be returned within 30 days of the date of receipt of goods for a refund based upon the original payment method. Any returns after this period will not be accepted.

Once we receive your return, you’ll receive a confirmation email and we’ll issue your refund. Your refund will be posted in approximately 1 to 2 weeks.

Engraved and Personalized Items

Please note that engraved and personalized items are FINAL SALE; we do not accept returns. We will honor our 2-year warranty for personalized and engraved items.

Please contact support@ekohealth.com if you have warranty questions.

Limited Warranty on Eko Products (excludes 3M™ Littmann® CORE Digital Stethoscope)

‍This Limited Warranty applies to the following “Eko Product(s)”: Eko CORE Digital Attachment, Eko CORE Digital Stethoscope, and Eko DUO; and is given by Eko Devices, Inc. (“Eko”), to the individual or entity (the “Owner”) who purchased the Eko Product(s) from Eko or an Eko authorized dealer. This Limited Warranty does not apply to the 3M™ Littmann® CORE Digital Stethoscope, which is described in the Littmann® CORE Digital Stethoscope Warranty Information section below. 

This Limited Warranty applies only within the United States, European Union, and within countries where the Eko Product(s) are available for sale to customers located in such countries, and is not transferable.

Eko expressly warrants that the Eko Products will materially conform to its published specifications and be reasonably free from defects in materials and workmanship for a period of TWO (2) YEARS for the Eko CORE Digital Attachment, Eko CORE Digital Stethoscope and the Eko DUO, commencing on the date of delivery of the Eko Product to you (the “Warranty Period”). This Limited Warranty only applies to products which are purchased from Eko and other authorized retailers, resellers, and distributors and used, stored, and handled in the manner recommended by Eko. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

NOTE: THIS WARRANTY ONLY APPLIES TO INDIVIDUALS WHO PURCHASED THE PRODUCT DIRECTLY FROM EKO OR AUTHORIZED RETAILERS, RESELLERS, AND DISTRIBUTORS AND PROOF OF PURCHASE MAY BE REQUESTED. 

REMEDIES‍

Eko will, at its option, repair or replace the Eko Product without charge if the Eko Product fails or does not perform as warranted solely due to a manufacturing defect within the warranty period, subject to the exclusions set forth in this Limited Warranty. Repair or replacement during this warranty shall include reasonable labor charges necessary to repair or replace the defective product. During the entire warranty period, Eko’s obligation as to repair or replacement shall further be limited to repair or replacement with the models of the Eko Product that are available at the time of the repair or replacement, and shall be limited to the repair or replacement of only the specific Product that fails due to a manufacturing defect. Any repaired or replaced product shall also remain subject to the original warranty period from the date of the original receipt of your Eko Product, and any repair or replacement shall not extend the original warranty period in any manner or start a new warranty period.

Eko reserves the right to replace any discontinued Eko Product with a new product of comparable value and function.

 

Inside United States

International

Products purchased directly from Eko

  •  Free Return shipping Free
  • Replacement unit
  • Product must be returned to Eko within 30 days of Eko issuing the replacement or the customer will be responsible for the value of the replaced item
  • Free Replacement unit
  • Customer is not required to return the defective unit, unless requested by Eko
  • Customer will be billed for the re-shipping cost (+ customs/fees, if applicable)

Products purchased from authorized Retailer, Reseller or Distributor

  • Free Return shipping
  • Free Replacement unit
  • Customer must show proof of payment and provide the Product Serial Number
  • Customer must ship the defective unit back and Eko will issue a replacement unit only once the defective unit is received by Eko
  • Free Replacement unit
  • Customer must show proof of payment and provide the Product Serial Number
  • Customer is not required to return the defective unit
  • Customer will be billed for the re-shipping cost (+ customs/fees, if applicable)

LIMITATION AND DISCLAIMER OF WARRANTIES

EKO DEVICE’S EKO PRODUCTS MUST BE STORED, HANDLED, INSTALLED, USED, AND MAINTAINED IN ACCORDANCE WITH APPLICABLE TERMS OF USE AND INSTRUCTIONS PROVIDED BY EKO, AND THIS LIMITED WARRANTY IS CONDITIONED UPON COMPLIANCE WITH ALL SUCH INSTRUCTIONS.  

Copies of Eko’s use guide are available from Eko at the address listed below. You may also obtain these materials at https://support.ekohealth.com.

Eko does not warrant that the operation of the Eko Product will be uninterrupted or error-free. Additionally, this Limited Warranty does not cover defects caused by:

  • Accident, misuse, modification, abnormal use, abnormal conditions, unauthorized repair, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical, or electromechanical stress; 
  • Scratches, dents, and cosmetic damage, unless caused by Eko; 
  • Equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered, or made illegible; 
  • Ordinary wear and tear;
  • External causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; 
  • Cellular signal reception or transmission, or viruses or other software problems introduced into the Product.

THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF EKO‘S RESPONSIBILITIES AND YOUR EXCLUSIVE REMEDY REGARDING THE EKO PRODUCTS. THE WARRANTIES SET FORTH HEREIN ARE THE ONLY WARRANTIES MADE BY EKO IN CONNECTION WITH THESE PRODUCTS. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY

EKO MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY THIRD-PARTY SOFTWARE OR EQUIPMENT USED IN CONJUNCTION WITH THE EKO PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCH SOFTWARE OR EQUIPMENT WITH THE EKO PRODUCT, WHETHER SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT IS INCLUDED WITH THE PRODUCT DISTRIBUTED BY EKO DEVICES OR OTHERWISE. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT RESTS SOLELY WITH THE USER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT.

LIMITATION OF REMEDIES

IN NO EVENT SHALL EKO BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE EKO PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU.

Other Important Notices

This warranty gives you specific legal rights, and you may also have other rights that vary from State to State or based on applicable local laws. The rights provided to you under this Limited Warranty are provided in addition to all rights and remedies conveyed to you by consumer protection laws and do not affect your legal (statutory) rights under your applicable national law.

This Limited Warranty is offered subject to Eko’s Terms and Conditions, which may change from time to time. You can find the latest version on our website at: https://www.ekohealth.com/terms-of-service. In the case of any inconsistencies between the Terms and Conditions and this Limited Warranty, this Limited Warranty will prevail.

This Limited Warranty does not apply to any mobile device or the cellular and/or other network or system on which the Product operates. Therefore, Eko will not accept any responsibility under this Limited Warranty for the operation, availability, coverage, services, or range of the cellular or other network or system.

Always completely follow safety, use, operation, and maintenance instructions for the Product or any other Eko product as specified in the User Manual.

Resellers, agents, or employees of Eko are not authorized to make any modification, extension, or addition to this Limited Warranty.

For purchases made before July 20, 2020, please find Eko's previous Warranty under "For orders prior to July 20, 2020."

For purchases made between July 20, 2020 and October 18, 2020, please find Eko's previous Warranty under "For orders between July 20, 2020 and October 18, 2020."

Littmann® CORE Digital Stethoscope Warranty Information: 

The Littmann® CORE Digital Stethoscope is backed by a 2-year warranty period. The day you bought your Littmann stethoscope establishes its warranty start date. This date can be verified on your original purchase receipt. If you do not have your receipt, Littmann will use the date it was manufactured as the warranty start date. 

If a material or manufacturing defect occurs during the warranty period, Littmann will repair your Littmann stethoscope free of charge, upon return of the instrument to 3M, except in cases of obvious abuse or accidental damage. To file a warranty request for the Littmann® CORE Digital Stethoscope, visit the 3M™ Littmann® Stethoscope Repair Services site.  

Has the warranty expired? No worries. Littmann offers affordable Littmann stethoscope repairs that include replacing the tubing, ear tubes, diaphragm, rim, non-chill sleeves, and ear tips. Learn where to buy replacement parts.

For purchases made between October 18, 2020 and January 22, 2021, please find Eko's previous Warranty under "For orders made between October 18, 2020 and February 22, 2021."